Our high standards are underpinned by maintaining our core customer values
An expert partner you can count on everytime!
Our success has been built on our core principles, giving our clients and brokers peace of mind along with a high standard of service each and every time.
The team at Charleston believe you deserve a fair, honest and trustworthy service as is expected within the financial services market. Our team constantly strive to deliver the high expectations demanded by our six core values.
- Integrity
We will treat your business and client with integrity, always acting in the best interest of your customer. - Honesty
You can expect our team to be honest from day one through to completion. We are all here to achieve the same goals. - Communication
We will keep you updated throughout the process, by email, telephone and text.
- Transparency
Our clear, illustrated rates and fees leaves no doubt about hidden costs. We will also never charge your customers application or upfront fees. - Knowledge
Our team is happy to share our knowledge and expertise to ensure your customer is confident in the service and products provided. - Commitment
We are dedicated to building long term relationships. We are a reliable partner, ready to help your business grow. We will never cross sell to your customer, and you will retain full customer ownership
The Charleston team display the knowledge, experience, and commitment to service that we encourage from all our brokers. They have a very close relationship with our internal teams and understand our product and processes intimately, which should give considerable comfort to introducers looking to secure specialist finance for their customers. With a focus on long-term client relationships, they are amongst the very best with their ability to drive a deal through for their in a short time frame, and continue to deliver a well-rounded and consistent offering to the specialist market. We are delighted to be working with Charleston and have every confidence that our relationship will go from strength to strength for the benefit of professional landlords, investors and SME’s across the UK
Karen Bennett (Sales & Marketing Director) Shawbrook Bank Limited
As an independent finance specialist, we are committed to providing the best products, with a flexible, responsive service.
Charleston Financial was created by an experienced team who saw a real need in the market to provide a service that was efficient, consistent and knowledgeable. We are passionate about giving access to the best products on the market in the easiest and most efficient way possible.
Benefiting from the knowledge our we have gained over the years, you can be assured of sound advice from a team you can rely on to work on your behalf to place your business.
Our panel of lending partners provide us with the ability to place the majority of applications submitted to us. We are proud that our service is actively helping grow your business.
Whether you want to fully package your client’s application or simply introduce, allowing us take over the process, you can be confident you are placing your business in the right hands with the team at Charleston Financial.
Integrity
Honesty
Transparency
Commitment
Knowledge
Communication
